Ashley Hill 

CUSTOMER EXPERIENCE STRATEGIST & RESEARCHER

Hello, I'm Ashley, a dedicated UX researcher and strategist. Motivated by a commitment to improving the accessibility and usability of tools, products, and services, I thrive on the challenge of solving complex problems. My mission is to create digital experiences that not only meet user needs but also enhance overall user satisfaction.

I look forward to collaborating with like-minded professionals and organizations to continue shaping the future of user experience, where a deep understanding of human behavior drives meaningful, user-centric design.

PHILOSOPHY

Central to my approach is the belief that people should always be at the heart of every solution. My background in behavioral decision making has deepened my understanding of the importance of uncovering genuine user needs. By prioritizing user-centricity, we can unlock the potential of products, services, and ideas to create significant impact and meaningfully address challenges.

EXPERIENCE

  • Certified User Experience Researcher, Nielsen Norman Group (NN/g)

  • Certified Change Management Professional (CCMP), Association of Change Management Professionals (ACMP)

  • Certified Project Management Professional (PMP), Project Management Institute (PMI)

  • Diversity and Inclusion Certificate, Cornell University's School of Industrial and Labor Relations

  • Lean Six Sigma Yellow Belt, Guidehouse